METHOD OF PAYMENT
We accept cash, checks and all forms of credit cards.
With consideration of all our guests and our service providers, we have implemented a 24-hour cancellation policy. No call / no show reservations will be charged full price for the services and time reserved.
RETURNS & EXCHANGES
We offer full exchanges on all products. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product. Returns on hairdryer, curling and flat irons must happen within 14 days. Returned items must be in original box. We can not offer a return or exchange of custom ordered hair extensions. We can not offer a return on products in holiday packages.
Our goal is that you love your look – period. Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require an additional service to achieve your desired look – and you did not originally receive that service – you will be charged full price for the service.